Built for the people who make things work
ArtisHelp is a marketplace for skilled trades. It connects customers who need work done with the plumbers, electricians, carpenters, painters, tailors, barbers, housekeepers, and other skilled professionals who do that work. Every artisan on the platform has a real profile that a customer can read, review, and contact directly.
The problem we solve
In every Nigerian city there is a quiet imbalance. On one side, thousands of customers need a tap fixed, a room painted, a generator serviced, or a lock replaced. On the other side, thousands of artisans have exactly those skills but no reliable way to be found by anyone outside their immediate circle of neighbours and family.
The result is waste on both sides. A customer spends hours making calls and asking around. An artisan sits idle for days waiting for a single phone number to travel through word of mouth. Work that could have been done well goes undone, or gets done badly by whoever happened to be available.
ArtisHelp closes that gap. Every artisan gets a public profile that customers can find through search. Every customer gets a fast, trustworthy way to reach the person who can do the job.
How it works for customers
A customer opens ArtisHelp, types what they need or picks from the categories, and filters by location. Every result card shows the artisan's name, photo, category, years of experience, starting price, location, whether they are available right now, and their star rating if they have reviews.
Opening a profile shows the full picture: the artisan's description, portfolio of past work, service listings with details and pricing, and every review they have received. From there a customer can call, tap WhatsApp, send a message through the site, or submit a job request with photos and a preferred date.
When the artisan accepts, the two can message each other to sort out the details. When the job is done, the customer marks it complete on their dashboard and leaves a review. That review becomes part of the artisan's permanent record, which is what the next customer will read before deciding.
How it works for artisans
An artisan signs up once and completes a profile. The profile includes a profile photo, a short description of the work they do, the category they specialize in, their years of experience, a starting price, their area or city, and portfolio photos of past work. Artisans can also create service cards with a title, description, pricing, and up to three photos or videos for each service. They manage these cards from the Your services section of the artisan profile editor.
From the moment the profile is saved, the artisan appears in customer searches for their category and location. When a request comes in, they see it on their dashboard with the customer's description, photos, preferred date, and budget if the customer entered one. They accept or decline, and the rest happens through messaging.
Availability is a single toggle on the dashboard. Turning it off hides the Call and WhatsApp buttons from customers while keeping the profile visible. It is useful for a busy week, a holiday, or any time an artisan wants to stop taking new jobs without disappearing from the platform.
Free, Pro, and Featured
ArtisHelp has three plans. Every artisan starts on Free. It is a real, working listing that appears in searches and can receive messages, requests, and reviews. Free artisans can list up to three services, show up to three portfolio photos, and rank below paying artisans of the same quality in search results.
Pro is for artisans who want to be found before Free artisans of similar quality. It costs ₦2,750 per month or ₦26,000 per year, raises the search ranking of the profile, allows up to seven service listings and up to fifteen portfolio photos. A blue Pro badge appears next to the name on search cards and on the public profile.
Featured is for artisans who want the strongest possible position. It costs ₦7,550 per month or ₦60,000 per year and includes everything in Pro, plus top of search placement, a gold Featured badge, a rotating slot on the ArtisHelp homepage, unlimited service listings and portfolio photos, and access to the analytics dashboard that shows how many people opened the profile, tapped Call, tapped WhatsApp, sent a message, and left a review over the last month.
If a paid plan expires or an artisan downgrades, existing service listings remain on the profile. The artisan can still edit or remove them, but must be under the new plan's limit before adding another.
Plans can be upgraded or cancelled from the artisan dashboard at any time. Cancellation is immediate and no refund is issued for the remaining period, which is stated clearly on the upgrade page.
Verification
Verification is a separate, paid once fee of ₦30,000. A verified artisan has a green checkmark next to their name on every search card, every profile, and every review. The badge stays on the profile for life. It is not a subscription, it does not expire, and it does not renew automatically.
Before granting the badge, our team reviews the profile details, the category, and the contact information. We only mark someone verified once we are confident they are who they say they are. The badge is not for sale in the sense that we will verify anyone who pays regardless of quality. Payment is required, but the review still happens and a profile that does not pass it stays unverified.
Verification is independent of the plan. A Free artisan can pay to be verified. A Featured artisan is not automatically verified. The two signals tell a customer different things: the plan tells them how much the artisan is investing in the profile, the badge tells them the profile has been checked.
Job requests and reviews
Customers can submit a job request from any artisan profile. The form asks for a short description, an optional preferred date, an optional budget, and up to three reference photos. The artisan receives the request on their dashboard and can accept or decline. Every state change is visible to both sides.
Reviews are tied to real interactions. A customer can only leave a review after either completing a job request with that artisan or exchanging at least one message with them. This is a deliberate choice. It means the star rating on a profile reflects customers who actually engaged with the artisan, not strangers who clicked through from a search result. Each customer can review each artisan once, and reviews cannot be edited after submission.
Trust and safety
Every artisan is reviewed before verification. Every customer can leave a public review after a job, and those reviews stay on the profile unless they violate our content policy. Our team monitors reports of bad actors and can suspend or remove accounts that violate our standards.
We do not sell your data. We do not share your phone number with anyone except customers who choose to contact you. We do not allow scammers or impersonators to operate on the platform, and we respond to reports within 48 hours.
If something goes wrong on a job, tell us through the contact form. Every report helps us protect the next customer.
Where we are going
ArtisHelp is young. We are launching in Nigeria first and growing city by city as artisans sign up and customers begin to use the platform. Every artisan who joins makes the platform more useful for every customer, and the reverse is true as well. The more of both we have in a city, the better it works for everyone in that city.
The core of what we are building will not change. Real people, real skills, matched locally, and paid fairly between the customer and the artisan without a middleman taking a cut. What will change is the tooling around that core. Better scheduling, better analytics, better ways for an artisan to build a reputation that travels.
Terms of Service
1. Using ArtisHelp
ArtisHelp is a platform that connects customers with skilled artisans. We do not employ the artisans, do not supervise the work, and are not a party to any agreement between a customer and an artisan. The contract for any job is strictly between the two of you.
You may use ArtisHelp only if you are 18 or older and can form a binding contract under Nigerian law. By creating an account, you confirm both.
2. Your account
You are responsible for keeping your password secure and for everything that happens under your account. If you suspect someone has access to it, change your password immediately and contact us. You can delete your account at any time from the account settings page, which removes your profile, reviews, messages, saved artisans, notifications, and sign in record.
3. Content you post
Profile photos, descriptions, portfolio images, reviews, job requests, and messages are your content. By posting them, you grant ArtisHelp a licence to display them on the platform, and you confirm that you have the right to post them. Do not upload anything that is not yours, anything that is offensive, or anything that misrepresents who you are.
4. Reviews and job requests
Reviews must reflect a genuine experience. Fake reviews, reviews left for someone other than yourself, and reviews written to damage a competitor will be removed, and repeat offenders will be suspended. Job requests must describe work you actually need, not test jobs or messages to strangers for any other purpose.
5. Paid plans and verification
The Free, Pro, and Featured plans are billed through Paystack. Pro and Featured renew automatically at the end of each billing period until cancelled. Cancellation is immediate and no refund is issued for the remaining period. Verification is a single payment of ₦30,000 that does not expire and does not renew. Payments made in error can be refunded through our contact form subject to review.
6. Suspension and removal
We may suspend or remove any account that violates these terms, impersonates someone else, or is the subject of repeated credible complaints. Where the situation permits, we will tell you why.
7. Limitation of liability
To the maximum extent permitted by law, ArtisHelp is not liable for any loss, damage, or injury arising from a job arranged through the platform, from a dispute between a customer and an artisan, or from any content posted by a user. Verify credentials, agree prices in writing, and use common sense before hiring anyone.
8. Changes
We may update these terms as the platform evolves. Material changes will be announced on the site at least two weeks before they take effect.
If you have questions about these terms, contact us.
Get in touch
Whether you are a customer with a question, an artisan who needs help completing a profile, a journalist, or a partner looking to work with us, we want to hear from you. Our contact form reaches a real person on our team. We reply to every message within 24 hours on business days.